Shipping Policy

Last Updated: May 31, 2025

At Sante Perfumes, we are committed to delivering your order of branded perfumes and fragrances safely, promptly, and in excellent condition. This Shipping Policy outlines our shipping procedures, timelines, charges, and related terms.

3.1 Shipping Partner

All shipments from Sante Perfumes are processed and dispatched through Shiprocket, India's leading logistics aggregation platform. Shiprocket coordinates with multiple courier partners — including but not limited to Blue Dart, Delhivery, Ecom Express, DTDC, and XpressBees — to ensure broad coverage across India. The choice of courier partner for any specific order is determined by Shiprocket based on serviceability, weight, dimensions, and destination.

3.2 Serviceable Locations

We currently deliver across India to locations serviceable by Shiprocket and its courier partners. At checkout, you will be notified if your delivery pincode is not currently serviceable. We do not offer international shipping at this time.

3.3 Order Processing Time

All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after successful payment confirmation. Orders placed on Sundays or national public holidays will be processed on the next available business day.

You will receive an Order Confirmation email upon successful placement of the order, followed by a Dispatch Confirmation email with your tracking details once the order is shipped.

3.4 Estimated Delivery Timelines

Delivery timelines are estimates and may vary based on your location, courier partner, and other external factors:

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 2–4 business days after dispatch.
• Tier 2 & Tier 3 Cities: 3–6 business days after dispatch.
• Remote & Semi-Rural Locations: 5–10 business days after dispatch.

Sante Perfumes is not responsible for delays caused by courier partners, natural disasters, strikes, government actions, or other circumstances beyond our reasonable control.

3.5 Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout based on the order weight, dimensions, and delivery location. Sante Perfumes may offer free shipping on orders above a specified threshold, as communicated on the Website from time to time.

3.6 Order Tracking

Once your order is dispatched, you will receive a tracking number via email and/or SMS. You may use this tracking number to monitor the status of your shipment through:

• The Shiprocket tracking portal.
• The respective courier partner's website.
• Directly through the "Track My Order" section on santeperfumes.com.

3.7 Packaging

Perfumes and fragrances are fragile items. All products are carefully packed to prevent breakage or leakage during transit. Our packaging includes:

• Bubble wrap or foam padding for individual bottles.
• Secure outer carton boxes with appropriate void fill.
• Tamper-evident seals where applicable.

If you notice that the outer packaging is visibly damaged upon delivery, please document it with photographs before accepting and opening the package, and report it to us within 48 hours of delivery.

3.8 Undelivered or Failed Deliveries

In the event of an undelivered shipment due to:

• Incorrect or incomplete delivery address provided by the customer.
• Customer unavailability despite multiple delivery attempts.
• Refusal to accept the delivery without valid reason.

The order may be returned to our warehouse. Re-dispatch, if agreed, will be subject to additional shipping charges. Sante Perfumes reserves the right not to refund original shipping charges in such cases.

3.9 Damaged or Lost Shipments

In the unlikely event that your order arrives damaged or is lost in transit:

• Damaged in Transit: Report the damage to us at support@santeperfumes.com or +91 9899700536, +91 8920867358 within 48 hours of delivery, along with photographs of the damaged product and packaging. We will investigate with Shiprocket and arrange a replacement or refund as appropriate.
• Lost in Transit: If your tracking details show no movement for more than 10 business days, or the order is confirmed lost by the courier, please contact us. We will initiate an investigation and, if the loss is confirmed, arrange a replacement or full refund.

Claims for damaged or lost shipments made after 48 hours of the delivery date may not be accepted at our sole discretion.

3.10 Cash on Delivery (COD)

Cash on Delivery (COD) may be available for select pincodes at the discretion of Sante Perfumes. COD availability and any additional COD handling charges will be communicated at checkout. Please note that COD is subject to Shiprocket and courier partner serviceability.