Privacy Policy

Last Updated: May 31, 2025

Sante Perfumes ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website santeperfumes.com or make a purchase. Please read this policy carefully. By using our Website, you consent to the practices described in this Privacy Policy.

2.1 Information We Collect

We may collect the following categories of personal information:

Personal Identification Information: Full name, email address, phone number, shipping and billing address.
Transaction Information: Products purchased, order history, payment method type (e.g., card, UPI, net banking), transaction IDs, and billing details.
Technical Information: IP address, browser type and version, device type, operating system, referring URLs, and pages visited on our Website.
Communication Data: Emails, chat messages, or other correspondence you send to our support team.
Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 How We Collect Information

We collect information in the following ways:

Directly from You: When you register an account, place an order, contact customer support, or subscribe to our newsletter.
Automatically: Through cookies, web beacons, and similar tracking technologies when you browse our Website.
From Third Parties: From payment processors, logistics partners (Shiprocket and its courier partners), and marketing platforms.

2.3 How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including order confirmation, shipping, and delivery updates.
To communicate with you regarding your account, purchases, and support queries.
To send promotional offers, newsletters, and marketing communications (with your consent or as permitted by law).
To detect, investigate, and prevent fraudulent transactions and other illegal activity.
To improve our Website, products, and customer experience through analytics and feedback.
To comply with legal obligations under applicable Indian law, including tax and accounting requirements.

2.4 Cookies & Tracking Technologies

Our Website uses cookies — small data files stored on your device — to enhance your browsing experience. We use:

Essential Cookies: Necessary for the Website to function (e.g., shopping cart, login session).
Analytics Cookies: To understand how visitors interact with our Website (e.g., Google Analytics).
Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website. By continuing to use our Website, you consent to our use of cookies.

2.5 Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment Gateway Partners: To process payments securely (e.g., Razorpay, PayU, Paytm, or similar providers).
Shipping & Logistics Partners: With Shiprocket and its courier partners to fulfil and track your deliveries.
Technology Service Providers: Cloud hosting providers, email service platforms, and analytics tools that support our operations.
Legal & Regulatory Authorities: Where required by law, court order, or government regulation.

All third-party service providers are contractually required to maintain appropriate security standards and are prohibited from using your personal data for any purpose other than the service they provide.

2.6 Data Security

Sante Perfumes employs industry-standard technical and organisational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, secure hosting environments, and access controls for internal data handling.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you in accordance with applicable laws.

2.7 Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Order-related data is typically retained for a minimum of seven (7) years for tax and legal compliance. You may request deletion of your account and associated data by contacting us at support@santeperfumes.com, subject to legal retention obligations.

2.8 Your Rights

Subject to applicable Indian law, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data (subject to legal obligations).
Right to Withdraw Consent: Withdraw your consent to marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
Right to Grievance Redressal: Lodge a complaint with our Grievance Officer.

2.9 Grievance Officer

In accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer. Any grievances or concerns regarding the processing of your personal data may be addressed to:

Name: Grievance Officer
Email: support@santeperfumes.com
Phone: +91 9899700536, +91 8920867358
Address: B-185, Dwarka Sector-7, Ramphal Chowk, New Delhi - 110075, India
We will acknowledge your grievance within 24 hours and resolve it within 15 days of receipt.

2.10 Children's Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such data.

2.11 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Website following any changes constitutes your acceptance of the updated Policy.